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Home / Privacy Policy

Privacy Policy

Privacy Policy

Last Updated: May 2020

Your privacy is of upmost importance to us at Franklin Jewelers. This privacy policy ("Policy") applies to all Franklin Jewelers activities, including, but not limited to our retail locations, brand website, and all other websites, mobile sites, services, applications, platforms and tools where this Policy appears or is linked (collectively, our "Website"). This Policy is to inform you about how we collect, use, share, and protect personal information. By providing information to us (by any means, whether in a store, in correspondence, via our Website or otherwise) you consent to our use of the information you provide in accordance with this Policy. Any reference to our Website includes its e-mail, text, and other electronic messages. If you do not agree with this Policy or our practices, you may not use our Website. This Policy may change from time to time and is incorporated into our Terms of Use. Your continued use of our Website constitutes your acceptance of those changes. We encourage you to review this Policy periodically. This Privacy Policy is subject to your agreement to our Terms of Use as applicable.

This Privacy Policy does not apply to information collected from employees or prospective employees within the context of their employment or prospective employment.

The terms "we," "us" and "our" refer to Franklin Jewelers and any of our affiliated companies as appropriate to the context. "You" refers to any person accessing and/or using the Website.

Information Collected

Franklin Jewelers collects Personal Information in order to create a customer-oriented and stress-free shopping experience. “Personal Information” is defined as any information that enables us to identify you, directly or indirectly, by reference to an identifier such as your name (first and last), address (city, state, ZIP), email address, telephone number, identification number, location data, or online identifier.

There are several ways we may obtain information about you, including through (A) information you provide to us directly; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use).

We collect personal information about you in various ways, online, offline, and by telephone. The types of personal information we may collect include:

Information You Provide When You Interact with the Website:

  1. We collect your name, postal address, email address, mobile or other telephone number, username, and password if you register an account with us.
  2. We collect content information you provide, including photos and comments.
  3. We collect customer service inquiries, and related history that you share with us.
  4. We collect information you provide regarding your personal or professional interests, date of birth, anniversary date, demographics (such as gender, occupation, income, and marital status), experiences with our products, and shopping and contact preferences.
  5. We also may collect information about the location of the devices used to access the Website ("Location Data"). Location Data includes:
    1. the location of the mobile device or tablet derived from GPS or WiFi use.
    2. the IP address of the mobile device or tablet or internet service used to access the Website; and (c) other information made available by a user or others that indicates the current or prior location of the user, such as geotag information in photographs. If you do not want us to collect Location Data from your device, please delete the app or disable the location settings on your device or tablet. Note, however, that disabling the location setting may affect your ability to access and use that app.

If you make a purchase from us, we collect a credit/debit card number and related financial information (such as CVV, expiration date, and billing address), or other payment information (such as via PayPal), depending on the form of payment you choose. We also collect purchase, return, wish list and transaction information.

If you send someone else a communication from the Website, such as sending an invitation to a friend, the information you provide (e.g., name, e-mail address) will be used to facilitate the communication.

Information Automatically Collected

Whenever you visit our Website, we, and our third-party advertisers and service providers, may use a variety of technologies such as cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, or other technologies to automatically or passively collect certain information about your online activity, such as the following:

Computer or Device Information.

We may automatically collect information about your Internet Protocol (“IP”) address or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Website, including but not limited to your IP address, unique device identifier, browser characteristics, domain and other system settings, search queries, device characteristics, operating system type, language preferences, referring URLs, actions taken on our site, dates and times of website visits, metadata and other information associated with other files stored on your device. Through these automated collection methods, we obtain "clickstream data," which is a log of the links and other content on which a visitor clicks while browsing a website. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you for the purposes described below, and to let us know, for example, whether you have opened an email we sent to you. We may use local shared objects to collect and store information about your preferences and how you interact with our Website, including the date and time of your visits, the areas or pages you visit, the amount of time you spend viewing or using the Website, the number of times you return to the Website, other click-stream or site usage data, emails that you open, forward or click-through to our Website, and other sites that you may visit. These technologies help us recognize you, customize or personalize your shopping experience, store items in your online shopping cart between visits, and analyze the use of our services and solutions to make them more useful to you. These technologies also allow us to aggregate demographic and statistical data and compilations of information, which may include personal information, and share this information with our business partners and service providers that provide products and services to us.

How we collect information

  1. Franklin Jewelers collects your Personal Information through a variety of mains that primarily include:
  2. Directly from you when you purchase a product on the Website or our retail location, or when you complete or enter any forms, promotions, contests, or messages
  3. Directly from you when you request to receive marketing and promotional messages. To stop receiving these messages select “Unsubscribe” in our emails.
  4. Our servers, logs and other technologies automatically collect system/device and usage information to help us administer, protect and improve our Services, analyze usage and improve users’ experience.
  5. We acquire information from other trusted sources to update or supplement the information you provided, or we collected automatically, such as when we validate postal or email address information using third party services. Applicable law may require that you authorize the third party to share your information with us before we can acquire it.
  6. In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorized users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.

How we use personal information

Franklin Jewelers may use your personal information collected in the manners as follows:

  1. to provide our Website and its contents to you.
  2. to provide requested products and services.
  3. to complete your purchase transactions and provide the services you request.
  4. to send you catalogs and other offerings through the mail or email.
  5. to contact you about the status of your orders.
  6. to identify your product and service preferences, so that you can be informed of new or additional products, services, and promotions that might be of interest to you.
  7. to notify you of product recalls or provide other information concerning products you have purchased.
  8. to process membership requests when you apply or otherwise administer your participation in our programs.
  9. to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, and to personalize your experiences.
  10. to send you marketing communications and other information you have chosen to receive regarding our products, services, marketing or special events.
  11. to use your Personal Information for our everyday business purposes such as security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.
  12. to submit or process repairs and returns.
  13. to improve our merchandise selections, customer service, and overall shopping experience

Further, we may use information collected through cookies, web beacons, pixels, web server logs and other automated means for purposes such as

  1. customizing our users' visits to our Website,
  2. delivering content tailored to our users' interests and the manner in which our users browse our Website, and
  3. managing our Website and other aspects of our business.

Franklin Jewelers may share the collected Personal Information with affiliated partner companies and licensees in order to deliver contractually designated products and services. In some cases, we may use service provider partners to help us perform some of these tasks, including, but not limited to, processing or fulfilling your orders or performing customer service, business analyses or quality control (e.g., we use carriers such as USPS, FedEx, & UPS to deliver packages to our customers), and consequently we may share your contact information with these service providers. In such cases, we will require these service providers to enter into agreements with us regarding the confidential handling of your Personal Information.

We may also provide your contact information to your credit card issuer or to credit card processors for their purposes in processing your order. In certain instances, we may disclose your Personal Information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud, manage information security or bring legal action to protect your rights or the rights of Franklin Jewelers or others. We may also disclose your Personal Information when you ask us to do so or when we believe it is required or permitted by law.

When you make a purchase through or register with the Website, you provide us with an email address where we, or these service providers, may contact you for the purposes described in this section. For example, you may request to receive package tracking updates from one of our service providers.

Advertising

On our Website, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. We also may obtain information for this purpose from third-party websites on which our ads are served. You may see our ads on other websites because we use third-party ad networks to serve our ads.  We use such services to target our messaging to users through demographic, interest-based and contextual means. We may also use our own cookies to serve you relevant advertising. We can track your online activities over time by collecting information through automated means, including through the use of first and third-party cookies, web server logs, pixels and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests. The information our ad networks may collect on our behalf includes data about your visits to websites that serve our advertisements, such as the pages or advertisements you view and the actions you take on the websites. This data collection takes place both on our Website and on third-party websites that participate in these ad networks. This process also helps us track the effectiveness of our marketing efforts.

Children Under the Age of 13

The Franklin Jewelers website at franklinjewels.com is not intended for children under the age of 13. We do not knowingly solicit or collect information from children under 13 years of age. If you are under the age of 13, please do not provide any information on our Website.

How Information is Disclosed

Franklin Jewelers, in addition to the methods stated already in this policy, may disclose your information:

  1. To fulfill the purpose for which you provide it.
  2. To our subsidiaries and affiliates, in order to process your data for the same purposes or within the same activity as permitted under this Privacy Policy.
  3. To our agents, contractors, service providers and other third parties we use to support our business (such as shipping orders, completing credit checks, maintaining a Site, etc.) for their use in completing services on our behalf.
  4. To enforce our Terms of Use and other agreements, including for billing and collection purposes.
  5. We do not disclose personal information we collect about you, except as described in this Policy.

Franklin Jewelers looks to create a holistic and customer-focused experience that offers many ways to find, enjoy, and share our content. Your activity in connection with our Website may include filling out surveys, reviewing and rating products or services, inquiring about or purchasing products or services, participation in online communities, “liking” or “sharing” our content to your social media accounts or pages or otherwise interacting with our Website. Any information you may disclose on publicly facing aspects of our Website or on other third-party websites becomes public information. Please exercise caution when disclosing personal information in these public areas.

We may release your personal information if we are required to do so by law or court order, to enforce or apply our Terms of Use or if we believe in good faith that such release is necessary or appropriate to protect the rights, property, or safety of our company, customers, affiliates, or others. We may also share or transfer information, including your personal information, in connection with the sale, transfer, acquisition, merger, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change or ownership or control by Franklin Jewelers or any affiliated company (in each case, whether in whole or in part). When one of these events occurs, we will use reasonable efforts to provide appropriate notice before information is transferred or becomes subject to different privacy practices.

Information Protection

Franklin Jewelers utilizes certain reasonable and appropriate security measures to help protect your personal information from any unauthorized use and access. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us. You use our Website and provide us with your information at your own risk. If we share information with a third party, as detailed in this Privacy Policy, we shall use reasonable efforts to ensure that they keep the information secure and only use the information consistent with the terms of this Privacy Policy. Although we strive to protect your Personal Information, we cannot guarantee the security of your personal information that is transmitted to our Website. Any transmission of Personal Information is at your own risk.

The safety and security of your information also depends on you. Where you have a password for access to certain parts of a Website, you are responsible for keeping this password confidential. You may not share your password with anyone.

Opting out and Unsubscribing

Certain parts of our Website require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features through our Website or take full advantage of all of our offerings. On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.

You can unsubscribe from receiving our emails by following the "Unsubscribe" link provided in our emails. We will honor your request to remove you from our mailing lists, but there may be a delay between submission of such request and actual removal from our mailing lists, as these lists are generated well in advance of our actual mailings. If you receive marketing communications from one or more brands or affiliates, you should opt-out individually from each of the affiliates from which you are receiving brand-specific marketing communications. Opting out of communications does not affect our communication with you via telephone or email regarding your orders or other sales or service transactions.

You may request access to the personal information we maintain about you or request that we correct, amend, delete or block the information by contacting us. You may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward. If you choose to delete your account information, we may still retain certain information for internal purposes and recordkeeping integrity, as well as to prevent fraud, resolve disputes, enforce our Terms of Use or other policies, take actions we deem necessary due to technical and legal requirements, and as dictated by constraints related to the security, integrity and operation of our Website.

Consent

By providing information on or through a Website you are consenting to the collection, use and disclosure of such personal information as described in this Policy. You may withdraw your consent at any time by following the procedure described in the Opting Out and Unsubscribing section above.

Third-party Links and Services

Our Website may contain links to third party websites operated by individuals or companies unrelated to us. Please be aware that we are not responsible for the privacy practices of such third-party websites. We provide links to these websites for your convenience and you are responsible for accessing them at your own risk.

Our Website also offers you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Instagram button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third-party operating a plug-in on this Website, then such third-party may recognize you on our Website. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

Rights

California residents may take advantage of the following rights:

You may request, up to two times each year, that we disclose to you the categories and specific pieces of personal information that we have collected about you, the categories of sources from which your personal information is collected, the business or commercial purpose for collecting your personal information, the categories of personal information that we disclosed for a business purpose, any categories of personal information that we sold about you, the categories of third parties with whom we have shared your personal information, and the business or commercial purpose for selling your personal information, if applicable.

You may request that we delete any personal information that we have collected from or about you. Note that there are some reasons we will not be able to fully address your request, such as if we need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, or to comply with a legal obligation.

You may request to opt out of Franklin Jewelers’ sale of your personal information to third parties, and to our family of companies that do not share the same brand name, for their commercial purposes. This means that, if you opt out, going forward, we will not share your information with such third parties to use for their purposes unless you later direct us to do so. To effect the opt out, submit a request in writing to the contact information below.

We value your privacy and will not discriminate in response to your exercise of your privacy rights. 

Location

Franklin Jewelers is based in the United States. This Website is intended for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative, at your sole risk, and you are responsible for compliance with all applicable laws.

Changes or Modifications

Any changes we may make to our Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy. If you do not agree or consent to these updates or changes, do not continue to use our Website.

Contact Us

If you have any questions, comments, or concerns in regard to our Privacy Policy outlined above, please contact us at sales@franklinjewels.com.